You deserve a water supplier that actually shows up

​If you're reading this, there's a good chance you've had enough. Missed deliveries. Charges for bottles you didn't order. An hour on hold trying to reach someone. We hear this from new customers every week. Spring Mountain H2O is the alternative — family-owned, locally operated, and built entirely around service you can rely on.

​What Neverfail customers tell us

We don't need to make this up — the reviews speak for themselves. Customers describe going months without a delivery while still being charged. Subscriptions that can't be cancelled. Billing errors escalated to debt collectors. Bottles delivered without permission. A phone system that no one answers.

These aren't isolated incidents. They're patterns — and they're what happens when a water business gets too big, too corporate, and too focused on billing over service.

​Neverfail vs Spring Mountain

Neverfail — what customers report:
— Missed deliveries for months at a time
— Charged for bottles never delivered
— Impossible to cancel subscriptions
— Debt collectors for loyal customers
— No one answers the phone
— Owned by Coca-Cola — you're a number

Spring Mountain  — what we offer:
✓ Reliable deliveries, on schedule
✓ You're only billed for what you receive
✓ No lock-in contracts, ever
✓ Stop or pause anytime, no hassle
✓ Call us and a real person answers
✓ Family-owned — your business matters to us

​Why Spring Mountain is different

We're family-owned — and that means accountability
Spring Mountain H2O was built on reputation, reliability, and treating every customer like they matter. When something goes wrong, you're not dealing with a national call centre. You're talking directly to us.

Genuine spring water from the NSW Central Coast Highlands
Our water comes from a natural spring in the NSW Central Coast Highlands — naturally filtered through sandstone, mineral-rich, and tested regularly. No fluoride added. No chlorine. No additives.

No lock-in. No traps. No surprises.
We don't lock you into contracts because we don't need to. We keep customers by delivering good water and good service — not by making it difficult to leave.

​How to switch — it takes 5 minutes

1. Call or enquire online
Tell us where you are and what you need. We'll confirm your delivery area and set up your account on the spot.

2. We match your current schedule
Tell us your current delivery frequency and we'll match or beat it. No gap, no overlap.

3. Cancel Neverfail in your own time
You don't need to cancel first. Start with us whenever you're ready — we won't leave you without water while you sort it out.

4. First delivery arrives
We deliver your first order and you're set. Fresh start, no fuss.

​Frequently asked questions

Do I need to cancel Neverfail before I sign up with you?
No. We can start delivering before you cancel Neverfail so there's no gap in your water supply. Sort out the cancellation in your own time.

What happens to my Neverfail cooler when I switch?
If you rent a cooler from Neverfail, you'll need to arrange for it to be collected when you cancel. We can supply you with a replacement cooler so you're never without one.

Is your water as good as Neverfail's?
Our spring water is sourced from the NSW Central Coast Highlands — naturally filtered, mineral-rich, and independently tested. We're confident you'll notice the difference.

Are your prices competitive?
Yes. We're competitively priced and transparent — no hidden fees, no surprise charges. Call us on 1300 847 789 for a quote.

What if I'm not happy after switching?
Then you stop. No contracts, no penalties, no drama. We'd rather earn your business than trap it.

​Ready to make the switch? Call us on 1300 847 789, fill in our contact form, or order online. We'll have your first delivery sorted in no time — and you'll wonder why you didn't switch sooner.